Our commitment: transparency, quality, and your satisfaction

Every Breezy device undergoes up to 55 diagnostic tests.

All to ensure top-tier quality and give you complete peace of mind.

Scan the QR code on the box or enter your device’s IMEI in the form below to access its diagnostic certificate instantly.

Check your device

Enter the serial number or IMEI to get a diagnostic certificate for your Breezy device

The serial number / IMEI can be found in the settings section of your device (Settings – General / About this device) or on the external surfaces of some devices (cover, sim tray, etc.)

Equipment

Body

Display

Download certificate

Warranty coverage

All Breezy devices come with up to a 24-month warranty. You can easily apply for a warranty claim if your device experiences any issues during the warranty period.

How to apply for a warranty claim

Submit a request via email: [email protected]
Provide your device’s serial number or IMEI. (You can find it in your device’s settings (Settings → General/About this device) or on external parts like the cover or SIM tray.)
Describe the issue with your device.

Our service team will get in touch with you as soon as possible.

How the warranty works:

01. Submit a request

02. Device logistic

Our service expert will help you arrange the best way to send your device.

03. Fault diagnosis

Our technicians will inspect and diagnose the issue.

04. Receive your repaired device

We’ll fix the problem and return your device to you.

What is not covered?

–
Oxidation or liquid damage
–
Accidental damage (e.g., drops, impacts, or external forces)
–
Unauthorized repairs or modifications – If any component has been altered by the buyer or an unauthorized third party
–
Misuse or improper handling – Including neglect, faulty installation, improper maintenance, or incorrect voltage supply
–
Loss exceeding the product’s original or replacement value (whichever is lower)
–
Interference or alterations – Including damage caused by firmware flashing, BIOS flashing, or interference from other electronic devices

FAQ

For more details, please refer to our Warranty Policy.

How long does the repair take?

– Fault diagnosis is completed within one business day after device delivery.
– On average, repairs take three days, but in rare cases, it may take up to seven days.

Can I get a refund for my device?

– If the diagnosis confirms a warranty-covered malfunction, the device will be repaired.
– The service center cannot issue refunds—refund requests must be resolved directly with the seller.

Do I need the original box and accessories for repair?

– No, you only need the packaging box for secure logistic.

What documents are required for repair?

– You need a warranty card or receipt.

What if there’s no service center in my city?

– If a Breezy service center is unavailable in your area, you can send your device via courier for repair.

Thank you for choosing Breezy sustainable devices!

Know more on how refurbished devices save the planet

Sustainability